GUEST
Warning
If you require technical support, further guidance or information which is not provided by this user guide, refer to the AMAG Key Support Contacts website page for assistance.
Note
At any point, if the user needs additional information they can click the inline help button in the upper right of the screen (if available). This will toggle additional help text to be displayed to provide additional help.
This guide is to be used to aid the user in setting up the GUEST system, and provide information on all the functions available within the GUEST product.
Information contained within this guide includes:
GUEST Account Set Up:
Logging into GUEST for the First Time
Visitor Registration
Reception Desk - Visitor Check-In/Check Out
Self Registration Kiosk
Email Templates and SMS Notifications: Providing information on the following.
Unknown Visitors
Visit Approval Notification - Missing Approver
Visit Approval Approver Notification
Visit Approval Approver Reminder Notification
Visit Approval Escalation Notification
Visit Approval - Visit Denied
Visit Approval - Visit Approved
Visit Calendar Entry - Host
Visit Canceled
Threshold Alert - Pre Registered Visitors Per Day Reached
Threshold Alert - Pre Registered Visitors Per Hour Reached
Visit Arrival
Security Alert - Potential Watchlist Visitor Check In
Security Alert - Potential Watchlist Visitor Registration
Visitor Departed
Visit Registration
New Visit/Visitor Welcome
Visit Reminder
Visit Updated
Visit Authorization - Host Accepted
Visit Authorization - Host Could Not Be Reached
Visit Authorization - Host Denied
Visit Authorization - Host Did Not Respond
Visit Authorization - Host Is Notified
Visitor Check-Out Alert
Visitor On Premises Alert
SMS Notification Templates
GUEST Product/System: Providing information on the following.
Dashboard
Reports
Visitor Information
New Visit
Configuration
Opting out of Email Notifications and SMS Messages