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GUEST/IDM/CONNECT

2.2.20 Release Notes

Document Details

Document Issue Level:

1.0

Document Issue Date:

May 15, 2026

Product Details

Product Description:

Symmetry IDM - CONNECT and GUEST

Release Version:

2.2.20

Introduction

This bulletin provides an overview of product improvements and an introduction to new features included in Symmetry CONNECT GUEST for hosted and on-premise deployments.

Note

For Hosted customers, the planned deployment date will be communicated via the online status page. Please visit: Symmetry Identity Management (IDM) Status

Private Cloud Customers, please access your dedicated status page.

Legal Information

Please refer to the AMAG Technology Software License Agreement, which is available to read from the following link: AMAG - Licence Agreement

Important Deployment Information

For general deployment guidance, please refer to the Connect & Guest Deployment Guide (Issue 1.54.0)

On-Premise Deployments

Warning

Customer Notice – Upcoming Infrastructure Change for IDM (Effective from Release 2.3.0)

As part of our ongoing commitment to improving performance, scalability, and long‑term supportability, AMAG will be upgrading the Identity Management (IDM) platform infrastructure starting with Release 2.3.0. This upgrade introduces a modernized architecture built on Kubernetes and PostgreSQL.

What This Means for On‑Premise Customers

Beginning with IDM 2.3.0, the platform will run exclusively on the new Kubernetes + PostgreSQL environment.

Customers currently running IDM On‑Premise using Docker Swarm with SQL Server will continue to receive support only up to version 2.2.20. This includes:

  • Application support

  • Issue resolution

  • Maintenance updates

However, new features, enhancements, and fixes introduced from 2.3.0 onward will not be available on Docker Swarm + SQL Server deployments.

Action Required

To continue receiving the latest improvements and to stay on a fully supported upgrade path, customers will need to migrate their IDM environment to the new Kubernetes‑based architecture.

We encourage all On‑Premise customers to:

  • Begin planning for this transition

  • Review internal infrastructure readiness

  • Contact AMAG for guidance and support

How AMAG Can Help

Our team is ready to assist with:

  • Migration planning and best‑practice recommendations

  • Architecture and deployment guidance

  • Upgrade support to ensure a smooth transition

Please reach out to your AMAG representative to discuss your migration options and timelines.

Warning

This release requires additional rollback steps:

USE [vms]
GO
-- 1. Recreate the Table
CREATE TABLE [projection].[compliance_fips201_report](	
    [id] [bigint] IDENTITY(1,1) NOT NULL PRIMARY KEY,	
    [group_id] [uniqueidentifier] NOT NULL,	
    [visit_id] [uniqueidentifier] NOT NULL,	
    [hostid] [uniqueidentifier] NOT NULL,	
    [visitor_id] [uniqueidentifier] NOT NULL,	
    [site_code] nvarchar NOT NULL,	
    [change_date] [datetime] NOT NULL,	
    [change] nvarchar NOT NULL,	
    [change_details] nvarchar NULL,	
    [visitor_first_name] nvarchar NOT NULL,	
    [visitor_last_name] nvarchar NOT NULL,	
    [active_date] [datetime] NOT NULL,	
    [inactive_date] [datetime] NOT NULL,	
    [authorized_by] nvarchar NULL,	
    [authorizor_company] nvarchar NOT NULL,	    
    [access_code_name] nvarchar NOT NULL,	
    [sequence] nvarchar NOT NULL,	
    [aggregate_root_id] [uniqueidentifier] NOT NULL,	
    [visitor_company] nvarchar NULL,	
    [visit_badge_template] nvarchar NULL,	
    [visitor_credential_number] varchar NULL,
)
GO
-- 2. Recreate Indexes
CREATE NONCLUSTERED INDEX [IX_access_code_name] ON [projection].[compliance_fips201_report]
(    
    [access_code_name] ASC
)WITH (PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, SORT_IN_TEMPDB = OFF, 
DROP_EXISTING = OFF, ONLINE = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON 
[PRIMARY]GO

CREATE NONCLUSTERED INDEX [IX_compliance_fips201_update_inactive_covering] ON [projection].
[compliance_fips201_report]
(	
    [group_id] ASC,	
    [visit_id] ASC,	
    [access_code_name] ASC,	
    [inactive_date] DESC)WITH 
(PAD_INDEX = OFF, STATISTICS_NORECOMPUTE = OFF, SORT_IN_TEMPDB = OFF, 
DROP_EXISTING = OFF, ONLINE = OFF, ALLOW_ROW_LOCKS = ON, ALLOW_PAGE_LOCKS = ON) ON 
[PRIMARY]
GO
Symmetry Integration Client

The AMAG.Symmetry.Client has been updated to version 7.31.0.1941. Certain new features or corrections will not be fully functional until the new client has been installed; any such items will be highlighted in the proceeding notes.

The Checksum for this Symmetry client is:

f5100ec77112b43ee89b34e5095ba311b32feda2230b06a88f29e74602d7a8f0.

Warning

Customers who utilize firewalls for their Amag.Symmetry.Client will be required to update rules to allow TCP port 5671, 5672 & 443.

New / Changed Functionality

  • Department Filter for Audit Screen - We have added an additional dropdown filter to the audit screen, which allows for the following;

    • Support of single and multi-select filtering, including other filters.

    • Filter applies to all audit events where the actor or target identity is associated with a department.

    • When a department is selected, only events involving identities from that department are shown.

  • Expanded Character limits in GUEST. We have extended character limits for First and Last name to 255.

Key Issues Addressed

  • ZD232425 - Resolved an issue where certain Access Groups would not sync to the physical access control system, remaining in a perpetual "Pending" state while other groups on the same integration synced correctly

    Note

    Requires Client version 7.31.0.1941

  • ZD235250 - Resolved an issue where the system would log users out when clearing a proxied user session in environments using Single Sign-On (SSO)

  • ZD234704 - Resolved an issue where the Badge Template configuration screen would fail to load with an "Unknown Error" in envi

  • ZD234018 - Resolved an issue where navigating to the last page of a large identity list would return an "Unknown Error" and fail to load

  • ZD234266 - Resolved an issue where credential status changes made in Symmetry (such as expiration, lost, or force inactive) were not consistently reflected in the corresponding mobile wallet credential

  • ZD233802 - Resolved an issue where the IDM Identity Audit Report showed 'Unknown' as the source for photo upload events originating from credential/badge requests in CONNECT

  • ZD233421 - Resolved an issue where visitor name length limits were inconsistent between the GUEST UI and the CONNECT Public API

  • ZD231198 - Resolved an issue where directly editing date fields in the CONNECT 2.0 view would cause the field to reset to a blank value instead of accepting the change

  • Resolved an issue where certain card transaction events recorded in Symmetry were not appearing in the CONNECT Card Activity Report, causing gaps in audit data

  • Resolved an issue in GUEST where card number data collected during visit creation or visitor check-in was not always displayed in the completed visit record